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FAQ

  • 1. Does your company's three-phase meter support on and off functions?

    Q: Hello, the DTZY119 three-phase intelligent charge-controlled energy meter produced by our company supports remote mode jumping and closing functions, which can realize the user's on and off requirements.It meets the standards of the State grid Q/GDW1354, Q/GDW1365, Q/GDW1825, etc., and has obtained the national grid full performance test qualification report and CPA report.

  • 2. Hello, do you ask about the functions of the electricity collection and management system?

    Q: Hello, the electricity consumption collection and management system includes a client and a management platform. The client supports APP and mobile phone Web pages to view daily electricity consumption, monthly electricity consumption, recharge records, and remotely recharge the user's electricity meter through Alipay, WeChat, Unionpay, etc. The client supports APP and mobile phone Web pages to view daily electricity consumption, monthly electricity consumption, recharge records, and remotely recharge the user's electricity meter through Alipay, WeChat, Unionpay, etc.The management platform supports viewing and counting user file information, daily freeze reports, remote control, system operation logs and other functional modules. It adopts the State grid SM1 encryption algorithm + custom key to ensure the security of communication data, and cooperates with the DDZY119-C type single-phase meter and DTZY119-C type three-phase meter produced by the company to form the entire system to solve practical problems such as on-site management personnel charging difficulties and data statistics difficulties.

  • 3. Is there any energy meter product with STS encryption protocol?

    Q: Hello, yes, the company has single-phase and three-phase prepaid energy meters that meet the IEC62055-41 standard, including rail type, split type, integrated type, wall-mounted type, etc.It supports the recharge of TOKENS by electricity or amount, and communicates with the energy meter through the CIU power carrier.

After-sales Service

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After-sales Service

In order to provide customers with the fastest, best and highest quality after-sales service, Hengye Electronics has set up a customer service center and opened a 24-hour service hotline.




Customer service hotline

400 - 823 - 1818

Add:No. 1818, Xingping 1st Road, Pinghu City, Jiaxing City, Zhejiang Province